DELAY IN DELIVERY DUE TO RESTRICTIONS

TERMS AND CONDITIONS


Introduction

Welcome to www.closethook.com. ClosetHook is a fast fashion brand for dresses, dedicated to women to provide them a feeling of being beautiful and comfortable every single day. ClosetHook is a part of Closethook Private Limited incorporated under the Companies Act of 2013(18 of 2013) with its registered address- 202, Nirmal Tower, 26 B K Road, South West Delhi, New Delhi, India-110001. In using www.closethook.com services, you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at closethook@gmail.com or drop us a message on our Contact Us page.

We reserve the right to change the terms & conditions and we encourage you to browse through this page.

Membership Eligibility

Use of the Site is available only to people who can form legally binding contracts under applicable law. People who are "incompetent to contract" within the meaning of the Indian Contract Act of 1872 including un-discharged insolvents etc. are not eligible to use the Site.

If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.

Account and Registration Obligations

If you use closethook.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or closethook.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, closethook.com has the right to indefinitely suspend or terminate or block access of your membership with closethook.com

Privacy statement

We take commercially reasonable efforts to keep the information you share with us safe and private. We will not sell or give your personal information to other marketers without your express consent. However, from time to time, we would like your permission to send you sneak previews of new products, or personalized offers or tips. You will be receiving these offers or tips only if you choose to opt-in to these services. We also may ask for comments on how to improve our products or programs.

Colors

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Financial Details

You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on closethook.com will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by closethook.com .We will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Payment

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. Please note that payment can be made only in Indian Rupees and all the other payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Fraudulent /Declined Transactions

Closethook.com and its associated service providing banks or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently.

Closethook.com and its associated service providing banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Indemnity

You agree to indemnify, defend and hold harmless Closethook.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms and Conditions.

Delivery

Though we try our best to dispatch the ordered product within 24 hours, dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Return Policy

If you are not completely satisfied with your Closethook.com purchase, you may return it with your invoice. Please see our Return Policy for details.

Copyright & Trademark

User acknowledges that the Closethook.com website contains content, including but not limited to text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials are intended solely for personal, non-commercial use. 

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. Everything used on this Website is the property of ClosetHook.

The contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited.

Website Security

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation,

Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding', 'spamming', 'mail bombing' or 'crashing;'

Sending unsolicited email, including promotions and/or advertising of products or services; or

Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Limitation of Liability

In no event shall Closethook.com be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use and even if user has been informed in advance of the possibility of such damages.

Duties And Taxes

GST rates have been fixed at 0%, 5%, 12%, 18% and 28% in India for both goods and services.  The GST rates for textile products including apparel, clothing, cotton products, etc., was announced in the GST Council meeting held on 3rd June, 2017. Any piece of apparel or clothing would be taxed at 5% GST if the taxable value of the goods does not exceed INR 1000 per piece. All types of apparel and clothing of sale value exceeding INR 1000 per piece would be taxed at 12% GST.

Arbitration

If any dispute arises between you and Closethook.com during your use of the Website or your dealing with the Closethook.com in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Company. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Delhi. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.

Change in terms

We may from time to time change the terms that govern your use of our Site. We may change, move or delete portions of, or may add to, our Site from time to time. If we make material changes to the Terms, we will notify you by email or through a message posted on the Site. Your continued use of our Site following any such change constitutes your agreement and affirmative acceptance to follow and be bound by the modified Terms. If you do not agree to, or cannot comply with, the Terms as modified, you must stop using the Site.

Disclaimer

YOU MAY HAVE RIGHTS IN RELATION TO OUR GOODS AND SERVICES THAT CANNOT BE EXCLUDED. TO THE EXTENT APPLICABLE LOCAL LAW SPECIFICALLY AND EXPRESSLY PROHIBITS SUCH EXCLUSIONS, THOSE SUCH EXCLUSIONS SET FORTH BELOW MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE, NON INFRINGEMENT, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT CLOSETHOOK SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.