At ClosetHook, we make sure that there is no compromise in the quality of our garment in any way. Each fabric is handpicked and tested for best results and every piece is manufactured and packaged with utmost love and care. Our team has worked extremely hard to remove all kinds of fitting issues so that you can flaunt your amazing self to the world.
In any case you are unhappy with the fit, colour or design of our product, you may simply return/exchange it within 2 days from the date of delivery. The product has to be unused and the tags have to be secure on the product. Provided that all return parameters are met, we will arrange for a pickup.
The garment can be picked from the delivered location only and will be forwarded for a quality inspection after reaching us. Any sign of usage (tears, stains or foul odour) will result in failure of quality check and rejection of return and will be returned back at your own expense.
In case of return of non discounted and non exchanged products, return shipping charge of INR 150 will be deducted and credited to your bank account or 100% amount will be credited as CH credits as per your request within 7 days after we receive your product.
In case of return of discounted products, 100% amount will be credited as CH credits as per your request within 7 days after we receive your product.
In case of an exchange, you may enjoy a one time free exchange!
If all the terms and conditions are fulfilled you may process your return.
*No exchange or return will be accepted for custom made outfits.